Adobe Genuine Software Message
What’s frustrating here is that despite being a fully paid licensed user, Adobe scanned my system, incorrectly accused me of having unlicensed software, threatened (in the warning message that popped up every few minutes while LR was open) that if I didn’t take action my software would have restricted functionality, and then set up their. The Adobe Suite is one of the most complete packages for a video/photo editor to use. It packs a lot of features in multiple apps and they are all very intuitive and user friendly. In the latest releases, Adobe is implementing the Adobe Genuine Software Integrity more aggressively. This is meant to.
Just a warning in case anybody else encounters this issue with Adobe. I have a desktop/perpetual license version of Lightroom (6). I bought the license and downloaded the installer directly from Adobe. This was back in 2015; I've been using the software without any issues for the past 4 years.
Yesterday, an error message popped up when I started Lightroom claiming that 'A recent scan of your Adobe software has determined it is non genuine. We're here to help fix it'. Oh really? My first thought was virus/scam, but upon further inspection it seemed to be actually from Adobe.
After cumulatively spending 2+ hours on hold with Adobe support (no email support option provided, only phone or chat - not open on weekends), and several transfers, somebody from Adobe determined that my license is in fact valid, and that the message is some kind of error requiring a full reinstall. Someone from Adobe support accessed my computer by remote desktop, uninstalled Lightroom a did a clean install. Seems like the issue is resolved - except that all of my Lightroom preferences/settings/plugins are now gone.
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Remove Adobe Genuine Software Warning
So, the warning is: if this message pops up for you, BACK UP as many of your settings as possible before letting anybody from Adobe make any changes, because it sure takes a long time to get all of the preferences and plugins set up correctly again. And be prepared to spend multiple hours of your own time on hold and/or resolving it. What a fantastic way to treat long-term paying customers.