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1. What is speech recognition software?

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Speech recognition software (aka voice recognition software) enables computers to interpret human speech and transcribe that speech to text, and vice versa. Speech recognition software can also power personal virtual assistants, facilitating voice commands that prompt specific actions. Speech recognition software applications include interactive voice response (IVR) systems, which route incoming calls to the correct destination based on customer voice instructions.

2. The benefits of speech recognition software

• Faster documentation: According to a Stanford study, taking notes via dictation is three times faster than typing. Speech recognition solutions free up users to focus on important tasks rather than taking notes. As an example, medical practitioners can document patient visits/appointments without having to manually record each note. Customer service agents can document calls without typing, letting agents speed up the entire process of helping customers and improving overall customer service quality.
• Efficient note-taking: A common misconception around speech recognition solutions is that such tools are error-prone. However, as speech recognition systems approach near-human levels of accuracy, this concern has become virtually nonexistent. In fact, users now look at these solutions as a way to improve accuracy in their note-taking and documentation processes.

3. Typical features of speech recognition software

• Audio Capture: Record audio or import/upload audio files into the system.
• Automatic transcription: Transcribe voice messages and audio files.
• Multi-language: Recognize and support multiple languages/dialects.
• Speech-to-text analysis: Analyze, correct, and monitor speech for transcriptions or recordings.
• Text editor: Review transcribed text and make basic corrections (e.g., fix typos).

4. The cost of speech recognition software

Speech recognition software vendors offer a variety of pricing models based on factors such as duration of use, number of users, number of words, and audio duration.

Here are the most four common pricing models:

• Per user, per year/Per user, per month: Base plans start at around $39 per user, per year.
• Perpetual pricing (one-time license): Pricing for one-time licenses starts at around $100 per user.
• Per word: Pricing is usually around six cents per word.
• Per minute (audio): Some products also charge based on total duration of the audio being transcribed; this pricing is usually around eight cents per second.

^{*The pricing included in this table is for the entry-level/lowest priced offering found on vendor websites on September 12, 2018.}

5. Considerations when purchasing speech recognition software

• Mobile app: The proliferation of smartphones has turned mobile devices into indispensable business assets. As in other markets, mobile applications have made their way into the speech recognition software space with apps that let users take notes while on the go. Users can also connect mobile devices to bluetooth headsets and headphones with a microphone to facilitate easy dictation. Businesses with mobile workforces should shortlist products that offer mobile app functionality.
• Industry-specific needs: To maximize any speech recognition solution, you should use a system with features that meet your industry needs. Some speech recognition products are better-suited for specific industries. For example, medical practices require voice recognition solutions that support medical terminologies. Buyers should evaluate products that fit their industry-specific needs—including reading user reviews—and shortlist accordingly.
• Total cost of ownership (TCO): As shown in the pricing section above, speech recognition solutions are available in a variety of pricing models. Since the myriad of options can make direct pricing comparison difficult, buyers should estimate their business’ needs by calculating their number of words, audio duration, and user number to determine the TCO. Buyers should then use this estimated TCO to shortlist products based on their actual budget.

6. Relevant speech recognition software trends

• Speech recognition will integrate with smart devices: The internet of things (IoT) is one area where speech recognition software holds immense promise. Speech recognition software that integrates with IoT mobile applications lets users control smart devices using voice instructions. As speech recognition solutions become more and more accurate while businesses continue to embrace the IoT, expect to see increased integration between the two within the next five years.
• Voice-based bots is the next big thing: Another area where speech recognition technology holds promise is chatbots. When integrated with speech recognition technology, chatbots can emulate human conversations in customer-facing communications by listening to customer queries, interpreting them, and making recommendations. In the same way businesses have started using chatbots, expect similar adoption of voice-based bots within the next five to seven years.

Sources

Products evaluated for pricing calculation were taken from Capterra’s product catalog (sorted by “most reviewed”). The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in Capterra’s directory that offer them.

The following sources were used for this document:

1. Top 5 Tech Trends for Small Business, Capterra (Date accessed: September 12, 2018)
2. Speech Is 3x Faster than Typing for English and Mandarin Text Entry on Mobile Devices, Stanford (Date accessed: September 13, 2018)
3. Google’s speech recognition is now almost as accurate as humans, 9To5Google (Date accessed: September 13, 2018)
4. The Past, Present, and Future of Speech Recognition Technology, The Startup (Date accessed: September 13, 2018)

Windows 10’s Fall Creators Update makes voice dictation much easier to use. Now, you can immediately begin dictation by pressing a key Windows+H on your keyboard. You don’t have to dig through the Control Panel and set anything up first.

The old Speech Recognition tool is still accessible via the Control Panel. It has some advanced features you won’t find in the new dictation tool, like the ability to navigate your desktop with voice commands. But most people will prefer the new dictation tool for more basic dictation.

How to Start Dictating

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To start dictating from anywhere in Windows, select a text field and then press Windows+H on your keyboard. You’ll see a bar with “Listening” appear.

You can also start dictating by tapping the microphone key on the touch keyboard. In fact, pressing Windows+H just brings up a more minimal version of the touch keyboard.

How to Dictate Text and Enter Punctuation

Just start speaking after pressing Windows+H or tapping the microphone button. While “Listening…” is displayed, Windows will listen for your voice. You’ll need a microphone hooked up to your computer for this, but the microphones integrated into modern laptops should work fine.

While the “Listening…” text appears and the microphone icon is blue, what you say into your microphone will appear as text in the application your text cursor is placed in.

After five seconds or when you say “stop dictating” aloud, the microphone icon will turn black again, “Listening…” will vanish, and your PC will stop listening to your voice. Windows will also stop listening after you start typing with your keyboard. You’ll hear a quick beep whenever Windows 10 starts or stops listening to your voice.

To start dictating again, press Windows+H or click the microphone icon.

Just speaking normally may be fine for writing down some quick notes or performing a web search, but it probably won’t be good for writing a document or email. That’s because dictation doesn’t automatically enter punctuation. You have to speak the punctuation you want to use.

Just say things like “period”, “comma”, “exclamation mark”, “open quotes” and “close quotes” aloud to do this. For example, to enter the text “She said “hello”.”, you’d need to say “she said open quotes hello close quotes period” aloud.

Voice Activated Systems

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Some—but not all—of the voice commands that work with Speech Recognition also work with voice dictation. For example, you can say “press backspace” to insert a backspace character, “select [word]” to select a specific word, “delete that” to delete what you’ve selected, “clear selection” to clear a selection, and “go after [word or phrase]” to position the cursor right after the end of a specific word or phrase. Windows will suggest many of these voice commands to you via tips displayed on the dictation bar.

Voice Commands Don’t Always Work Reliably

Unfortunately, we found that many of these voice commands don’t yet work consistently. The dictation feature understood the words we spoke, but often just inserted the words “delete that” rather than processing it as a command, for example. We’ve seen this same problem reported by other websites who tested this feature. While basic voice recognition works very well, the unreliability of the voice commands means this isn’t yet as powerful as paid software like Dragon NaturallySpeaking.

The lack of reliable voice commands for editing is a real problem, as you’ll have to edit the text using your keyboard. And, any time you start typing, Windows will stop listening to your voice. You’ll have to press Windows+H every time after you use your keyboard to resume speaking. It’s rather awkward if you frequently need to edit the text with your keyboard.

Unlike with the old Speech Recognition feature, there doesn’t appear to be any way to manually train the voice dictation feature, either.

While this feature is part of Windows 10, it’s fairly new. Like many parts of Windows 10, this feature feels like a work in progress. Microsoft will hopefully improve it, making it more reliable and flexible in future updates to Windows 10.

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